Privacy Policy

Last updated: April 28, 2026

Mobile Pet Grooming Durham ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you use our website, request a quote, or book a mobile pet grooming appointment, and how we use and protect that information.

Information we collect

We collect information you provide directly to us, including:

  • Contact information: name, phone number, email address, and home address.
  • Pet information: pet name, breed, age, weight, coat condition, vaccination status, and any vet notes you share.
  • Booking and service history: appointments scheduled, services provided, pricing, and notes from prior visits.
  • Communications: any messages, emails, or texts you send us, and any photos you share.

We may also collect basic technical information automatically when you visit our website, such as IP address, browser type, and pages viewed.

How we use information

We use information to:

  • Schedule, confirm, and provide grooming services.
  • Quote pricing accurately and bring the right tools and products.
  • Coordinate with your veterinarian when you authorize it (e.g. medicated bath protocols).
  • Communicate about your appointment, including confirmations, arrival windows, and post-visit photos.
  • Maintain a service history to improve consistency between appointments.
  • Comply with legal and tax obligations.

Information sharing

We do not sell or rent your personal information. We share information only:

  • With your veterinarian, when you specifically authorize coordination.
  • With service providers who help us operate the business (payment processing, scheduling software, accounting), under confidentiality terms.
  • If required by law, valid legal process, or to protect rights, property, or safety.
  • In connection with a sale or transfer of the business, with notice to affected customers.

Data security

We use reasonable administrative and technical safeguards to protect your information. No system is 100% secure, but we limit access to information to staff who need it to do their jobs, and we securely store written records.

Your rights

You can:

  • Request a copy of the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to legal record-keeping requirements.
  • Opt out of non-essential communications at any time.

To exercise these rights, email info@mobilepetgroomingdurham.com or call 919-617-0849.

Cookies and analytics

Our website may use basic cookies for functionality and to understand how visitors use the site. You can disable cookies in your browser settings; some features may not work correctly without them.

Children's privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Significant changes will be communicated to active customers.

Contact us

Questions about this Privacy Policy? Reach out:

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